Frequently Asked Questions

Everything you need to know about shopping at The Hamlet.

What is the typical shipping timeframe for my order?

Orders at The Hamlet are processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my package?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Do you offer international shipping?

Currently, The Hamlet ships to customers within North America. We are working on expanding our logistics to support international delivery in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

How do I contact customer support if I have an issue?

Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.